Welcome to IvoryCandleCo. By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully.
1. Use of the Website
This website is owned and operated by Ivory Candle Co. All content, including images, product descriptions, logos, and designs, is the intellectual property of Ivory Candle Co. and may not be copied or reproduced without permission.
2. Product Information
We strive to display our products as accurately as possible, but please note that colors, sizes, and scents may vary slightly due to screen settings and the handmade nature of our candles.
3. Orders & Payments
All orders are subject to availability and confirmation of payment. Prices are listed in KD and are subject to change without notice. We reserve the right to refuse or cancel any order at our discretion.
4.Cancellation
If not already shipped, cancellations are accepted within 24 hours of the moment you placed your order.
5. Shipping
We ship orders within 2-5 business days unless otherwise stated. Once your order has shipped, you will receive a confirmation email with tracking details. Ivory Candle Co. is not responsible for delays caused by shipping carriers or customs.
6. Returns & Exchanges
Due to the nature of our products, we do not accept returns unless the item arrives damaged or defective. If there is an issue with your order, please contact us within 2 days of delivery with your order number and a photo of the issue. We will gladly offer a replacement or store credit if applicable.
7. Safety & Allergies
Our candles are made with high-quality ingredients, but customers should use them responsibly. Always follow the candle care guidelines provided. Ivory Candle Co. is not liable for any damages caused by misuse or failure to follow safety instructions.
8. Privacy Policy
Your privacy is important to us. We collect only the necessary personal information to process your order and never share your details with third parties. Please see our [Privacy Policy] for more information.
9. Changes to Terms
Ivory Candle Co. reserves the right to update or modify these terms at any time. By continuing to use our website, you agree to any changes made.
If you have any questions about these Terms & Conditions, please contact us at ivoryandcokw@gmail.com